Renewals Manager (SaaS)

Location: On-site in Austin, Texas, with at least four days per week (Monday–Thursday) in the Austin office.

Salary: $110,000–$120,000 per year, plus equity and benefits.

Company

Secure, integrated workplace management platform and ecosystem serving more than 16,000 workplaces worldwide.

What you will do

• Own the end-to-end renewal lifecycle for SMB and mid-market customers, from initial outreach through close.
• Identify renewal risks, forecast accurately, prevent churn, and drive multi-year renewals.
• Develop proposals, negotiate terms, and coordinate with Finance, Legal, Sales, and Customer Success through procurement cycles.
• Identify cross-sell and expansion opportunities while representing customer needs internally.
• Track churn trends and competitive intelligence to inform renewal strategy.
• Improve renewal playbooks, processes, tools, and CRM data quality using Salesforce, Vitally, and other platforms.

Requirements

• 2+ years of experience in Renewals Management, Customer Success, or Account Management, ideally in B2B SaaS with closing responsibilities.
• Track record of meeting or exceeding quotas and expansion goals.
• Experience working with procurement and legal teams through complex contract cycles.
• Ability to manage pipelines combining fast-moving transactions with longer strategic renewals.
• Proficiency with Salesforce and other CRM tools, plus strong analytical and relationship-building skills.
• Ability to work on-site in the Austin, Texas office at least four days per week.

Nice to have

• Experience managing renewals involving executives and senior decision-makers.
• Experience in a fast-paced, high-growth environment.

Culture & Benefits

• Equity for all full-time roles and excellent benefits.
• High visibility and ownership of a book of business.
• Cross-functional collaboration with driven teammates across Sales, Customer Success, Product, Finance, and Legal.
• Mentorship, training, and professional development opportunities.
• Opportunity to help build and optimize a growing go-to-market organization.