Enterprise Service Desk Specialist II (IT Support)

Location: Fully on-site in Tempe, Arizona; remote work is limited to the Phoenix, Arizona or Dallas, Texas areas. One Saturday per month is required.

Company

hirify.global Family of Brands operates in vehicle sales, financing, servicing, and protection through hirify.global, Bridgecrest, and SilverRock.

What you will do

• Provide day-to-day technical support for computers, networks, printers, peripherals, and business applications.
• Answer service desk calls, troubleshoot issues in real time, document incidents, and route or escalate requests.
• Install, configure, and remotely assist with IT equipment while ensuring integration with existing systems.
• Prioritize and resolve service tickets in collaboration with other IT teams and vendors.
• Monitor access and endpoint issues, conduct software and access audits, and identify security vulnerabilities.
• Create and maintain technical documentation, identify training gaps, and advise users on IT best practices.

Requirements

• 3+ years of IT Service Desk experience.
• High school diploma or equivalent.
• Strong knowledge of network management, troubleshooting, and configuration.
• Proficiency with Windows, macOS, Linux, Microsoft 365, and software configuration across multiple platforms.
• Experience with Azure Active Directory, Duo or another two-factor authentication tool, Okta or another identity management solution, Citrix, and Thin Clients.
• Ability to work fully on-site, with location eligibility limited to the Tempe/Phoenix, Arizona or Dallas, Texas areas; one Saturday per month is required.

Nice to have

• CompTIA A+, Network+, Security+, CCNA/CCDA, or MCSA certification.
• Technical documentation experience.
• Genesys or other phone system support experience.
• VPN and remote access software experience.

Culture & Benefits

• Medical, dental, and vision insurance with employer premium contributions.
• 401(k), company-paid life insurance, and short- and long-term disability coverage.
• Paid time off, wellness days, and holidays for full-time employees.
• Tuition reimbursement, professional growth opportunities, and a wellness program.
• On-site gym, smart-casual dress, and employee events.

Hiring process

• Employment is contingent on successful completion of background and drug screening.
• Visa sponsorship is not provided; candidates with temporary visas or who require current or future sponsorship are not eligible.