Sr. Desktop Support Technician

Location: In-person field support across hirify.global entities and affiliates

Salary: $30.00–$42.00 per hour

Company

hirify.global is a healthcare organization with more than 35,000 employees serving patients, colleagues, and communities.

What you will do

• Provide Tier 2 and Tier 3 in-person field support for desktop systems, printers, peripherals, mobile devices, operating systems, applications, and vendor equipment.
• Log, triage, resolve, and follow up on service requests and incidents through the IT service management system.
• Diagnose complex desktop, operating system, access, authentication, profile, group policy, network, and interoperability issues.
• Act as an escalation point for the Service Desk and Field Support and serve as a subject matter expert for designated technologies.
• Support clinical and core applications, including remote assessment, troubleshooting, fixes, and installations.
• Contribute to knowledge-base procedures, standardized workflows, staff training, mentoring, and onboarding.

Requirements

• High school diploma or GED required.
• At least 3 years of Service Desk, Field Support, or IT Support experience in a large enterprise environment.
• Knowledge of Windows, macOS, iOS, Android, network fundamentals, and Microsoft infrastructure including Active Directory and Exchange.
• Solid experience with Citrix systems, Microsoft 365, and ITSM platforms such as ServiceNow or Remedy.
• Advanced technical support skills, strong customer service, communication, problem-solving, and prioritization abilities.
• Regular in-person work in patient-care environments and the ability to walk, stand, bend, climb, lift, carry, push, and pull equipment are required.

Nice to have

• A+ certification.
• Experience with Dell, Apple, HP, and Ricoh hardware.
• Knowledge of Oracle PeopleSoft, Workday, or Epic.

Culture & Benefits

• Continuous learning through training, in-service programs, vendor seminars, and cross-training.
• Work collaboratively with healthcare, technical, and administrative colleagues.
• Employment requires influenza vaccination for all staff.
• Additional compensation may include shift differentials, call pay, premium pay, and overtime where applicable.