Support Specialist, Partner Care (Golf Software)

Location: Hybrid in Orlando, Florida; office attendance required a minimum of four days per week, Monday through Thursday.

Company

hirify.global is a media and entertainment company operating brands across news, business, golf, sports, and entertainment, including GolfNow and GolfPass.

What you will do

• Provide technical support and solutions to golf course operators using proprietary software.
• Deliver customer service, training sessions, software installations, configuration changes, and troubleshooting through remote connections to customer PCs.
• Resolve issues involving tablets, Windows and receipt printing, Bluetooth, port forwarding, IP conflicts, and basic SQL queries.
• Consult clients on software usage to improve revenue and business efficiency.
• Maintain client relationships, document cases in Salesforce, and escalate unresolved issues to the Golf Business Support Manager.
• Suggest product improvements and internal process enhancements.

Requirements

• Working knowledge of Microsoft Windows and Office.
• Introductory or stronger understanding of networking, TCP/IP, and LAN functionality.
• Ability to learn new software and technologies quickly.
• Technical background in help desk support, customer service, IT, computer science, networking, databases, systems administration, web development, cybersecurity, or a related area.
• Patience and strong communication skills when supporting users with different levels of technical knowledge.
• Ability to work from the Orlando office at least four days per week and work overtime, weekends, or on-call shifts when needed.

Nice to have

• Bachelor’s degree in Computer Science, IT, or a related field.
• A+, Network+, MTA, CompTIA, Google IT Support Professional, or similar certification.
• Experience with NBC Sports Next, GolfNow, EZLinks, Salesforce, point-of-sale software, or online reservation systems.
• Golf industry experience and advanced problem-solving or analytical skills.

Culture & Benefits

• Full-time employment within the Digital Platforms & Ventures business segment.
• Work involves direct relationships with golf course operators and practical technology consulting.
• Potential benefits may include health insurance, retirement plans, and paid time off.
• External candidates may be required to attend an in-person interview before a hiring decision.