IT Support Specialist (Tier 1)

Location: Onsite in Omaha, Nebraska, United States; requires travel between work areas, occasional outdoor work, on-call coverage, weekends, holidays, and after-hours support.

Company

hirify.global is helping a client hire an IT Support Specialist for first-level end-user technical support.

What you will do

• Respond to support requests, prioritize tickets, and document issues and resolutions.
• Troubleshoot Windows and Apple computers, Microsoft 365, printers, phones, and basic network issues.
• Provide timely support for point-of-sale systems.
• Install, configure, and maintain workstations, network devices, software, and device drivers.
• Maintain user accounts and network-resource access, and support audio/visual equipment.
• Coordinate with Tier 2 support, internal departments, and vendors to resolve issues.

Requirements

• Associate degree in IT, information systems, or computer science, or two years of related experience.
• Basic knowledge of computer hardware, Windows, Apple platforms, and Microsoft 365.
• Familiarity with network hardware and cabling.
• Strong customer service, communication, prioritization, and troubleshooting skills.
• Ability to work independently and collaboratively, lift equipment weighing 25–50 pounds, and provide onsite support.
• Must not require visa sponsorship now or in the future.

Culture & Benefits

• Six-month contract-to-hire arrangement.
• Scheduled on-call, weekend, holiday, and after-hours coverage as needed.
• Occasional outdoor work in changing weather conditions.