Sr Associate, Technical Services (Software Support)

Location: Oklahoma City, OK; candidates must live within a commutable distance of the office at 501 NE 122nd Street, Suite E. Training is onsite for 90 days, Monday through Friday, 8:00 a.m.–5:00 p.m. CST. After training, the role may follow a hybrid schedule with one onsite day on Wednesday and typically four remote days, subject to performance and business needs. Shift work is required because the service center operates 24/7.

Company

hirify.global provides property intelligence, technology, and insights for the real estate and property industry.

What you will do

• Serve as the primary point of contact for IT infrastructure and proprietary software support.
• Diagnose and resolve complex software issues in Windows and mobile iOS/Android environments.
• Provide technical guidance to end users through approximately 25 inbound and outbound calls per day, as well as chat support.
• Document customer interactions, technical issues, and resolutions in the ticketing system.
• Use approved diagnostic utilities to identify software bugs and recommend product enhancements to the development team.

Requirements

• High school diploma required; a bachelor's degree is preferred.
• Previous help desk or technical customer support experience is highly preferred.
• Familiarity with Windows and strong general problem-solving and troubleshooting skills.
• Strong analytical, multitasking, communication, and information-searching skills.
• Ability to explain complex technical concepts in clear, accessible language and adapt quickly to new software and process changes.
• Ability to work required shifts in the 24/7 service center and attend the 90-day onsite training period.

Culture & Benefits

• Flexible working model after training, subject to performance and business needs.
• Paid time off, 11 paid holidays, well-being time, and volunteer time off.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• Medical plan options with mental health and wellness support.
• 401(k) with company match, a $400 annual well-being stipend, tuition assistance up to $5,250, recognition rewards, referral bonuses, and discounts.