Technical Support Specialist - Bilingual French (IoT)

Location: Atlanta, Georgia; Detroit, Michigan; or Las Vegas, Nevada, USA. Flexible hybrid working model with the option to work from home; availability for rotating 24/7 shifts, including evenings, overnights, weekends, and holidays. U.S. work eligibility is verified through E-Verify.

Company

hirify.global develops IoT and connected transportation solutions, including vehicle-connected devices, fleet management software, web-based analytics, and partner integrations.

What you will do

• Provide technical support to customers, partners, sales representatives, and internal teams by phone, chat, and email.
• Diagnose and resolve hardware and software issues involving GO devices, the Myhirify.global platform, connectivity, installation, configuration, and device errors.
• Support database setup, user management, rules, reporting, portal configuration, and product implementation.
• Handle support cases from initial contact through resolution, document solutions, and escalate critical or complex issues.
• Collaborate with internal teams on cameras, keyless systems, partner technologies, device returns, and exchanges.
• Protect customer data and contribute to global strategic initiatives.

Requirements

• Fluent English and French required.
• 1–3 years of experience in customer service or technical support, including troubleshooting hardware or software issues.
• Strong analytical, problem-solving, communication, interpersonal, and organizational skills.
• Expert-level Excel skills, including pivot tables and reports; technical competence with Google Sheets, Docs, and Slides.
• Working knowledge of SQL, Python, C#, or JavaScript and data warehouses such as Google BigQuery is highly valued.
• Ability to work any schedule in a 24/7 environment, including afternoons, evenings, overnights, weekends, and holidays.

Nice to have

• Post-secondary diploma or degree in engineering, computer science, or a related field.
• Experience working within a technical or engineering organization.

Culture & Benefits

• Flexible hybrid work supported by cloud-based applications and asynchronous collaboration.
• Home office reimbursement program and a reliable home internet connection requirement of at least 50 Mbps download and 10 Mbps upload.
• Competitive medical and dental benefits, retirement savings program, and parental leave top-up program for full-time permanent employees.
• Online learning and networking opportunities, electric vehicle purchase incentive program, and employee-focused work-life balance initiatives.