Software Support Technician

Location: Monroeville, Pennsylvania, United States

Salary: $20.00–$25.00 per hour USD

Company

hirify.global provides vertical software and embedded payments technology for small and medium-sized businesses.

What you will do

• Provide telephone and remote internet technical support to more than 600 businesses across the United States and Canada.
• Troubleshoot software, Windows system, and basic networking issues.
• Assist customers with software installation, setup, configuration, and usage.
• Document issues, troubleshooting steps, resolutions, and software testing results in support systems.
• Test software updates and enhancements before release and escalate complex issues to internal teams.
• Create customer-facing setup guides, how-to instructions, and software usage documentation.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related technical discipline.
• Experience in customer service, help desk, technical support, systems administration, or supporting business management, retail, point-of-sale, or service industry software.
• Understanding of basic networking and experience troubleshooting Windows-based applications and computer systems.
• Experience with remote support tools and support ticketing or help desk software.
• Strong technical writing, verbal communication, analytical, problem-solving, and documentation skills.
• Familiarity with software testing and quality assurance, databases, SQL, or other business software technologies.

Culture & Benefits

• Training is provided to all new hires.
• Work in a fast-paced, varied environment with opportunities to learn new technologies.
• Collaborate with internal teams to improve support processes and customer experience.
• Inclusive workplace focused on diversity of thought, experience, and background.