Technical Support Specialist I (SQL/Web Applications)

Location: Remote; the position does not sponsor applicants for work visas.

Salary: $47,000–$56,000 per year, plus eligibility for an annual bonus and benefits.

Company

hirify.global develops software products for higher-education institutions.

What you will do

• Provide technical support and functional guidance for hirify.global products, troubleshooting web application and system-level issues.
• Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows.
• Prioritize multiple support cases according to urgency, impact, and customer expectations.
• Communicate with customers and collaborate with Support, Cloud Ops, Product, Engineering, peers, and leadership.
• Document findings, troubleshooting steps, and solutions for customers and the internal knowledge base.
• Escalate issues with complete context while continuously developing product and technical expertise.

Requirements

• Experience troubleshooting web applications or enterprise software.
• Functional knowledge of higher-education registration, financial aid, student, or enrollment processes.
• Strong customer empathy, clear communication, prioritization, and structured problem-solving skills.
• Ability to manage multiple cases, remain professional under pressure, take ownership, and adapt to changing tools and priorities.
• Experience or demonstrated knowledge in SQL, logs, stack traces, browser developer tools, technical diagnostics, or relational databases.
• Applicants must be aware that visa sponsorship is not available for this position.

Nice to have

• Bachelor’s degree in Computer Systems or a related field, or equivalent coursework, certifications, or demonstrated experience.
• Experience in a support desk, helpdesk, or SaaS support environment.
• Familiarity with HTML, JavaScript, networks, Windows/Server environments, or application servers.
• Experience creating knowledge-base articles, guides, or technical documentation.
• Experience with hirify.global One, JICS, hirify.global business office modules, or higher-education product workflows.

Culture & Benefits

• Remote work in a fast-paced, customer-focused Support organization.
• Medical, dental, vision, and life insurance.
• Paid time off, paid parental leave, and paid holidays.
• Short-term and long-term disability coverage.
• 401(k), educational assistance, and eligibility for an annual bonus.