CS EE (Industrialization Engineer)

Location: Must work onsite in San Jose, California on a regular basis; travel may be required for testing, validation, and customer support activities.

Company

The role supports the connection between Development & Engineering and Customer Support operations.

What you will do

• Act as the primary interface between Development & Engineering and Customer Support.
• Translate technical knowledge and standard operating procedures into standardized service procedures.
• Support onsite product and system testing, validation, and knowledge transfer.
• Develop, maintain, and continuously improve service procedures.
• Analyze field feedback and resolve procedure-related comments.
• Collaborate with Development & Engineering, Factory, and Customer Support stakeholders to deploy and adopt procedures.

Requirements

• Bachelor’s degree or higher in Engineering, Electrical Engineering, Electronics Engineering, Mechanical Engineering, Mechatronics, Physics, or a related technical discipline.
• Strong analytical and problem-solving skills.
• Ability to interpret technical information and convert it into clear, structured documentation.
• Strong communication and stakeholder management skills.
• Fluent English in written and verbal communication.
• Availability for regular onsite work in San Jose and willingness to travel when required.

Culture & Benefits

• Cross-functional collaboration with Development & Engineering, Factory, and Customer Support teams.
• Performance expectations include creating at least one procedure and resolving four procedure comments per week.
• Work includes onsite testing, validation, and customer support activities.