Senior Customer Success Manager, International

Location: New York, New York office

Salary: $43.75–$52.88 per hour

Company

hirify.global provides HR products and platform services that help businesses manage their operations and support their employees.

What you will do

• Build relationships with customer administrators and decision-makers throughout the customer lifecycle.
• Support customers expanding into new markets and coordinate seamless international rollouts.
• Own and grow a book of business while meeting or exceeding quarterly net revenue retention targets.
• Drive adoption of international products and global benefits, including cross-sell, upsell, and retention strategies.
• Partner with Marketing, Sales, Product, Operations, Onboarding, and International Consultants to improve customer outcomes and influence the product roadmap.
• Identify at-risk customers, manage complex issues, and improve scalable processes, automation, and knowledge-sharing.

Requirements

• Minimum 5+ years of professional experience in account management, relationship management, customer success, or complex customer service.
• Demonstrated success in customer retention and customer success.
• Excellent organizational, written, and verbal communication skills.
• Strong attention to detail and the ability to manage competing priorities and multiple tasks.
• Consultative, innovative, solution-oriented, adaptable, and resourceful approach to problem-solving.
• Ability to work collaboratively and advocate for customer needs across internal teams.

Nice to have

• Experience in healthcare, HR, Employer of Record, or insurance industries.
• Experience in HR technology or SaaS.
• Multilingual fluency.

Culture & Benefits

• Welcoming and casual work environment.
• Company retreats and opportunities to learn from startup community leaders.
• Benefits and wellness program offerings.
• Values-driven culture centered on camaraderie, openness, grit, integrity, and simplicity.
• Equal opportunity workplace with reasonable accommodation support.