Engagement Specialist - Outreach - WeCARE

Location: New York, NY, USA

Salary: USD 21–21.53 per hour

Company

hirify.global provides workforce development services through career centers, community sites, and partner organizations, helping job seekers prepare for sustainable careers.

What you will do

• Conduct outreach to customers referred by HRA for the WeCARE program and maintain engagement throughout clinical assessment and service participation.
• Schedule clinical assessments, physician and clinician reviews, external medical and behavioral health evaluations, appointments, workshops, and customer activities.
• Review health-related and program documentation, help customers collect required records, and explain assessment procedures, services, and program benefits.
• Assess accommodation needs, coordinate appropriate support, and assist customers with resource room technology and related services.
• Maintain complete customer files, scan documents, record activities in management information systems, and coordinate file reviews with quality assurance staff.
• Support employment readiness through resume development, job applications, interview preparation, and engagement reporting.

Requirements

• Bachelor’s degree or higher in social services or a related field such as psychology, vocational rehabilitation, or occupational rehabilitation.
• Four years of direct customer service experience in a clinical or social service environment.
• Experience working in a fast-paced, performance-driven team environment.
• Strong customer service, engagement, organizational, and attention-to-detail skills.
• Experience assessing accommodation needs and knowledge of laws and regulatory requirements related to program responsibilities.
• Ability to use electronic systems; bilingual or multilingual ability is preferred.

Nice to have

• Training or experience in motivational interviewing and care management techniques.
• Experience with publicly funded programs, especially TANF.

Culture & Benefits

• Learning opportunities and networking programs.
• Work focused on supporting job seekers and creating lasting community impact.
• Inclusive workplace committed to diversity, fairness, and respect.
• Confidential handling of applicant information under EEO guidelines.