Community Engagement Specialist (Electric Mobility)

Location: Seattle, WA (Fremont District), United States; hybrid work model based out of the Seattle office with occasional flexibility for seasonal volume shifts and high-demand weekend community windows.

Salary: $25–$27 per hour, depending on experience and qualifications.

Company

hirify.global is an electric mobility company developing vertically integrated small electric vehicles to create more affordable, enjoyable, and efficient transportation.

What you will do

• Manage customer support interactions across email, voice, chat, and social media.
• Own customer inquiries from initial contact through resolution, including order updates, delivery questions, product information, account needs, and ownership support.
• Troubleshoot customer issues using internal resources, product documentation, and cross-functional partners.
• Maintain customer records, case notes, and follow-up workflows in Gorgias, Shopify, Jira, and Slack.
• Engage with riders and prospective customers across Instagram, TikTok, YouTube, Reddit, and other digital communities.
• Monitor sentiment and emerging issues, escalating product concerns and reputational risks to Customer Success, Product, Engineering, and Marketing.

Requirements

• 1–3 years of experience in customer success, customer support, community management, social media, or digital support.
• Strong understanding of online communities and platforms including Instagram, TikTok, YouTube, X, Bluesky, Reddit, and emerging channels.
• Exceptional written communication skills for explaining policies, product information, and troubleshooting steps clearly.
• Comfort learning and using customer support, social media, and commerce tools such as Gorgias, Shopify, Jira, Confluence, Sprout Social, BrandWatch, and Slack.
• Ability to manage multiple priorities and switch between public social responses and detailed customer support cases.
• Ability to work from the Seattle office, with occasional flexibility for seasonal volume shifts and weekend community support.

Nice to have

• Experience with e-mobility, automotive, consumer technology, hardware products, or premium direct-to-consumer brands.

Culture & Benefits

• Health, dental, and vision insurance covered up to 100%, with FSA and HSA options.
• One Medical membership and dedicated insurance advocates.
• Fertility and family-building benefits through Progyny.
• Flexible time off.
• 401(k) match.