Field Services Technician (IT Support)

Location: Onsite support across Jeffersonville and Clay City, Kentucky, with travel between both customer sites as required

Company

hirify.global provides IT services that help global companies and public sector organizations operate, modernize, secure, and scale mission-critical systems.

What you will do

• Provide first-line onsite technical support to end users and resolve incidents and service requests within SLA targets.
• Troubleshoot hardware, software, peripherals, desktops, laptops, printers, mobile devices, and workplace-connected equipment.
• Install, move, add, change, repair, replace, and dispose of IT equipment.
• Support Windows, Microsoft 365, Teams, Active Directory, and basic network troubleshooting.
• Maintain ticket documentation, asset inventory, and equipment lifecycle records.
• Coordinate with remote support teams, vendors, and internal resolver groups while escalating issues appropriately.

Requirements

• Ability to provide onsite support in Jeffersonville and Clay City, Kentucky, and travel between both locations.
• Applicants must be U.S. Citizens or Permanent Residents due to ITAR requirements.
• At least 2 years of IT support, field support, or desktop support experience.
• Experience supporting enterprise users and infrastructure, working under SLA and TTR commitments, and prioritizing multiple tasks.
• Knowledge of Windows operating systems, Microsoft 365, Microsoft Teams, Active Directory, hardware break/fix support, ITIL concepts, incident management, and service request management.
• Ability to work independently in an onsite customer environment; a valid driver’s license and reliable transportation may be required.

Culture & Benefits

• Monday to Friday schedule during approximately 8:00 AM–5:00 PM business hours.
• Availability for occasional after-hours or overtime support during critical incidents or business emergencies.
• Full-time benefits may include health, dental, and vision insurance, wellness programs, life and disability insurance, retirement savings, paid holidays, and paid time off.
• Inclusive environment focused on learning, diversity, ethics, corporate citizenship, and in-person collaboration.