Client Success Manager, Scale, DoorDash for Business (SaaS)

Location: Phoenix, AZ, United States

Company

hirify.global builds connections between businesses and local economies through its delivery and business platform.

What you will do

• Support a pooled segment of longtail, unmanaged customers through a one-to-many engagement model.
• Own scalable customer onboarding and education programs, including group training, email campaigns, and lifecycle communications.
• Build expertise in the hirify.global for Business product suite and drive adoption through repeatable customer success plays.
• Lead customer conversations to review programs, diagnose gaps, and recommend products, use cases, or increased usage.
• Analyze customer and product signals to identify growth opportunities and activation bottlenecks.
• Test and iterate on digital campaigns and touchpoints while measuring their effect on adoption.

Requirements

• At least 2 years of experience in digital customer success, consultative sales, or product operations.
• Ability to identify opportunities within complex customer organizations and translate needs into scalable product opportunities.
• Strong verbal and written communication skills.
• Ability to analyze, extract, and coordinate data from multiple sources.
• Ability to work independently, manage multiple priorities, and turn broad challenges into actionable projects with clear milestones.
• Experience in food delivery or at a SaaS company.

Culture & Benefits

• Cross-functional collaboration with Strategy & Operations, Analytics, and Product.
• Opportunity to work in a growing function focused on scalable customer activation.
• Role combines client-facing work with digital-first and tech-touch programs.