Client Success Manager (AI)

Location: Westwood, Massachusetts headquarters, remote within the United States, or a mix of both

Compensation: $96,000 OTE annually

Company

hirify.global develops workplace behavioral science and talent optimization software, including AI capabilities, to help organizations hire talent, design teams, and develop leaders.

What you will do

• Manage onboarding, implementation, adoption, and advocacy across a portfolio of clients.
• Drive engagement with PI solutions and help clients realize value from platform AI features.
• Consult with clients on talent optimization, hiring, team building, and people development.
• Present product utilization insights and metrics to key contacts and C-Suite stakeholders.
• Identify account expansion opportunities and collaborate on renewals and growth.
• Represent customer feedback internally with Direct Sales, Product, Science, and Marketing.

Requirements

• Proven account management experience with a record of meeting or exceeding key metrics.
• Strong business acumen, problem-solving, planning, analytical, and time-management skills.
• Experience communicating with stakeholders at all organizational levels, including executives and C-Level leaders.
• Experience delivering client-focused solutions based on customer needs.
• Strong written, verbal, presentation, listening, negotiation, and collaboration skills.
• Ability to manage multiple projects while maintaining attention to detail and systematically synthesize client feedback.

Nice to have

• Experience with talent management and organizational design.

Culture & Benefits

• Choice of headquarters, remote, or mixed work arrangements within the United States.
• Unlimited paid time off.
• 401(k) plan with company match.
• Access to AI tools and ongoing training.
• Values emphasize teamwork, honesty, reliability, energy, action, drive, and focused scope.