Senior Retail Operations Manager, Training & Education

Location: Hybrid in San Francisco, California; attendance at the SF office 3 days per week is required. Travel across retail locations may be required for up to two weeks per month.

Company

Modern design company specializing in furniture and home goods, with a focus on simplicity, detailed design, and hospitality.

What you will do

• Build and continuously improve centralized learning platforms, training processes, onboarding programs, facilitator guides, job aids, and knowledge checks.
• Coach store leaders and teams on guest engagement, clienteling, leadership, performance, product knowledge, and commercial execution.
• Own retail product education and launch readiness, translating product details, materials, care, pricing, and availability into clear store guidance.
• Create interior design, space-planning, styling, trade, ordering, and product-reference resources for retail teams and professional customers.
• Coordinate with Product, Merchandising, Marketing, Design, Visual Merchandising, Trade, and Retail Operations on launches, store openings, displays, communications, and operational changes.
• Support SOPs, systems adoption, reporting, feedback loops, and continuous improvement across retail operations.

Requirements

• Experience in retail operations, retail training, store leadership, or a related role, including building learning programs and processes for distributed teams.
• Strong product knowledge and interest in interior design, with the ability to make design concepts approachable for teams and customers.
• Excellent written and verbal communication skills, including training facilitation and cross-functional stakeholder collaboration.
• Strong project management skills with the ability to prioritize multiple workstreams and meet deadlines.
• Comfort with retail systems and learning new tools; Shopify POS, NetSuite, or similar platform experience is helpful.
• Availability to work from the San Francisco office three days per week and travel up to two weeks per month.

Nice to have

• Experience creating education or support resources for trade, professional, or business customers.

Culture & Benefits

• Hybrid work environment based at the San Francisco headquarters.
• 401(k) program with company matching of up to 6% of contributions.
• Medical, dental, and vision coverage with employer contributions, plus fully paid parental leave.
• Employee stock option plan, paid holidays, holiday pay, and paid time off.
• 40% employee discount on most products, a $100 monthly cell phone stipend, and up to $150 monthly commute reimbursement.
• Product credit upon joining valued at up to $3,000, plus company-sponsored One Medical and WellHub memberships.