Technical Account Manager (SaaS)

Location: 100% remote anywhere in the United States; travel to customer sites, company events, and industry conferences may be required up to 25%.

Salary: $75,000–$95,000 USD annual base salary, plus bonus, benefits, perks, and community gains.

Company

hirify.global develops software, data analytics, and services for healthcare, emergency response, EMS, hospitals, community paramedicine, critical care, fire services, and preparedness.

What you will do

• Act as a strategic technical advisor and post-sales resource for customers, helping optimize solutions and prevent technical issues.
• Coordinate technical changes, field change orders, reconfigurations, upgrades, and execution plans.
• Monitor support interactions, triage complex technical concerns, advocate for customer needs, and coordinate escalations across departments.
• Report on technical performance, KPIs, SLAs, service requests, and code-level recommendations.
• Work with Sales, Customer Success, and Support to identify product usage opportunities, training needs, and account expansion opportunities.
• Present technical concepts and best practices to customers, employees, and stakeholders, while mentoring junior team members.

Requirements

• Degree or equivalent combination of education and experience.
• Experience in technical client services, preferably in a SaaS organization or the fire, EMS, or healthcare industries.
• Experience implementing and supporting complex technology solutions and larger or long-term initiatives.
• Strong communication, presentation, analytical, problem-solving, troubleshooting, time management, and collaboration skills.
• Experience with account management tools and technologies, including web conferencing and Salesforce.
• Knowledge of the software development lifecycle and Scrum or Agile is preferred.

Nice to have

• Direct experience with fire services, emergency services, healthcare, or hospitals.
• Experience coaching or mentoring junior team members.
• Knowledge of software development lifecycle processes and Scrum or Agile.

Culture & Benefits

• Fully virtual work within the United States under the Remote Work Policy.
• Full-time employment with bonus, benefits, perks, and community gains.
• Collaborative work with Sales, Customer Success, Support, and other internal teams.
• Opportunities to attend customer meetings, industry events, conferences, and the Annual Connect Conference.