Customer Success Manager - Strategic Accounts

Location: 100% remote within the United States; candidates must reside in the U.S. Hawaii and Alaska are excluded.

Salary: USD 90,000–115,000 per year

Company

hirify.global provides cloud-based technology and secure payment solutions for small and medium-sized businesses.

What you will do

• Manage a portfolio of large global clients as a strategic customer advisor.
• Develop customer success plans, build executive relationships, and present performance insights through Executive Business Reviews.
• Monitor satisfaction and customer health metrics, mitigate churn risks, and identify revenue expansion opportunities.
• Represent the customer voice across internal teams, influence the product roadmap, and drive continuous improvement.
• Support change management, best-practice implementation, onboarding, renewals, and platform adoption.
• Document processes and contribute to the scalability of the Customer Success function.

Requirements

• 5+ years of experience in Customer Success or Account Management within a SaaS or technology company.
• Experience managing and growing large customer accounts, including executive engagement and renewal ownership.
• Direct experience or deep understanding of the fitness industry, preferably boutique fitness operations or software.
• Ability to translate customer goals into actionable plans with measurable business value.
• Strong communication, presentation, interpersonal, and cross-functional collaboration skills.
• Proficiency with CRM systems, preferably Salesforce, and Microsoft Office tools.

Nice to have

• Enterprise client experience.
• Global experience or the ability to work effectively across regions and time zones.

Culture & Benefits

• Flexible working arrangements for a remote work environment.
• Paid parental leave programs.
• Three additional days off for volunteering and community service.
• Diversity and inclusion initiatives, including a Global Mentorship Program.
• Access to free mental health support.

Hiring process

• Submit a resume and include the word “moonshot” at the top of the message to the Hiring Manager.
• Successful candidates complete background and identity verification checks.
• Video interviews may be recorded during the hiring process.