Engineer II - Technical Support (Frequency and Time Systems)

Location: San Jose, California, United States; onsite at 3870 N. First St.

Company

hirify.global develops semiconductor products and technology solutions used across industrial, military, aerospace, financial, and other critical applications.

What you will do

• Provide post-sales technical and applications support for Frequency and Time Systems products.
• Troubleshoot timing and synchronization systems, identify faults, and guide customers through resolutions.
• Develop expertise in primary reference standards, including atomic clocks, and analyze electronic and RF systems.
• Interpret schematics, assembly drawings, and manufacturing procedures to diagnose product issues.
• Document customer cases and solutions in Salesforce, coordinate escalations, and communicate case status.
• Deliver technical presentations and customer training on Microchip FTS equipment.

Requirements

• Bachelor of Science in Electrical Engineering or a related field.
• At least three years of relevant industry experience.
• Knowledge of frequency references, NTP, PTP, IRIG, GPS, GNSS, network synchronization, and test methodologies.
• Experience with data analysis and troubleshooting timing, synchronization, electronic, or RF systems.
• Ability to interpret schematics, assembly drawings, and manufacturing procedures.
• Strong written and verbal communication, organization, problem-solving, and time-management skills; proficiency with Windows and Microsoft Office.

Nice to have

• Three or more years of technical support or customer service experience.
• Experience supporting telecommunications, aerospace, defense, or critical infrastructure customers.
• Experience delivering technical presentations or customer training sessions.

Culture & Benefits

• Employee-focused environment centered on trust, empowerment, respect, diversity, and communication.
• Leadership and development programs supporting career growth.
• Values-based decision-making and a strong community culture.
• Full-time employment with company benefits.