Global Software Support Engineer III (E3)

Location: Santa Clara, California, United States. The role includes approximately 20% travel and is relocation eligible.

Salary: $124,000–$171,000 per year.

Company

hirify.global develops materials science, engineering, semiconductor manufacturing equipment, and advanced display solutions.

What you will do

• Manage customer expectations and prioritize software release requests and high-value problems.
• Investigate complex software issues, systemic bugs, and software failures.
• Track software performance and quality at customer sites and communicate customer use cases to software test teams.
• Validate customer scenarios for product enhancements and collaborate with customers on requirements, priorities, and schedules.
• Support new product introductions by creating field-readiness and software-readiness checklists.
• Develop and deliver software training for field, laboratory, manufacturing, and junior engineering staff.

Requirements

• Experience with hirify.global equipment.
• Conceptual and practical expertise in software support and basic knowledge of related disciplines.
• Ability to troubleshoot complex software problems and analyze information from multiple sources.
• Ability to manage priorities and workload independently.
• Ability to collaborate with engineering teams, peer groups, and external customers.
• Willingness to travel approximately 20% of the time.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Comprehensive employee benefits and health and wellbeing programs.
• Potential eligibility for bonuses and stock awards.
• Regular employment with full-time status.