Onsite AV Systems Support Specialist

Location: Onsite at JFK Terminal One in New York, NY, USA; regular access to secure airport areas and movement throughout terminal and equipment-room environments required.

Salary: USD 44.08–56.10 per hour

Company

hirify.global designs and builds audiovisual and media technology environments for corporate, entertainment, sports, retail, government, and other clients.

What you will do

• Perform daily system checks, walkthroughs, monitoring, operational-readiness inspections, and preventive maintenance across Terminal One.
• Diagnose and resolve issues involving LED displays, digital signage, media playback, audio DSP and amplification, AV-over-IP, control systems, and network-connected AV equipment.
• Respond to alerts, maintain service tickets and logs, document corrective actions, and track assets, backups, configurations, and unresolved issues.
• Coordinate incident resolution with JFK AV, Content, and IT teams, hirify.global support functions, manufacturers, and authorized service providers.
• Coordinate repairs, replacements, warranty returns, firmware and software updates, system testing, cleaning, and approved technology changes.
• Support user training, technical knowledge transfer, equipment-spare management, and final end-to-end operational testing.

Requirements

• High school diploma or equivalent.
• At least 3 years of hands-on experience supporting commercial audiovisual, digital-signage, experiential-media, broadcast, or similarly integrated technology systems.
• Experience troubleshooting LED displays or video walls, signal flow, audio DSP, amplification, media playback, AV-over-IP, control systems, and network-connected AV devices.
• Working knowledge of IP networking, service-management or ticketing platforms, technical documentation, asset records, change control, and escalation procedures.
• Ability to work independently as the primary onsite technical resource and coordinate with client teams, remote support, engineering, manufacturers, and service providers.
• Ability to obtain and continuously maintain JFK, Port Authority, and required airport security credentials, including SIDA credentials when applicable.

Nice to have

• AVIXA CTS certification; CTS-I or progress toward CTS-I is highly desirable.
• Manufacturer certifications or formal training on the installed technology platforms.
• Experience with large-format LED, experiential AV, digital signage, transportation, airport, broadcast, or other mission-critical public-facing environments.

Culture & Benefits

• Collaborative and flexible work environment focused on diversity, inclusion, and innovation.
• Medical plan options with company HSA and HRA contributions, dental and vision coverage, and flexible spending accounts.
• Company-paid life, AD&D, short- and long-term disability insurance, and employee assistance program.
• Three weeks of paid time off, company and floating holidays, and paid maternity leave.
• 401(k) with company match, commuter benefits, and additional voluntary insurance programs.