Device Support Tech II

Location: hirify.global System Office-Bay; the compensation range may vary based on the geographic location where the position is filled.

Salary: $40.30–$60.45 per hour

Company

hirify.global is a healthcare organization operating the hirify.global System.

What you will do

• Identify, troubleshoot, resolve, and coordinate end-user hardware, software, peripheral, mobile device, LAN, and Wi-Fi issues.
• Configure, install, upgrade, and maintain computers, mobile devices, and other end-user equipment.
• Support secure, cost-effective, and reliable technology standards across the organization.
• Maintain asset and consumables records while following departmental and system policies.
• Record, prioritize, resolve, or assign service requests to the appropriate technical resources.
• Provide technical training and knowledge transfer to personnel and colleagues.

Requirements

• Associate degree in Computer Science, Information Technology, or a related field; equivalent experience may substitute.
• At least 2 years of technical support experience in an enterprise environment.
• Advanced knowledge of Microsoft and Macintosh operating systems, Active Directory, associated file systems, and network topology.
• Experience installing, upgrading, and maintaining end-user devices in a large corporate environment, with basic network administration knowledge.
• Proficiency with Microsoft and Macintosh system administration tools.
• Strong problem analysis, quality control, customer service, time management, and knowledge-base documentation skills.

Culture & Benefits

• Full-time regular position with a Monday–Friday schedule and day shifts.
• 40 hours per week with 8-hour shifts.
• Rotating weekend requirements.
• Benefits are available.
• Non-exempt position with no union membership.