Customer Success Manager/Account Manager (SaaS)

Location: London, UK; hybrid working with three days per week in the Liverpool Street office

Base salary: £70,000–£80,000 per year, plus £30,000 OTE depending on experience

Company

hirify.global is a Series A customer growth startup using AI and machine learning to help businesses predict revenue, improve customer loyalty, and increase value from existing customers.

What you will do

• Own the end-to-end customer lifecycle, from strategy sessions and adoption through value realisation and renewals.
• Drive revenue retention and growth across accounts, including renewals, expansion opportunities, and commercial negotiations.
• Build success plans, run strategic reviews, and manage multiple customer workstreams.
• Develop deep product and technical expertise, advising customers on platform adoption, best practices, and integrations.
• Build relationships with customer success leaders, revenue leaders, executives, and cross-functional stakeholders.
• Collaborate with Product, Engineering, and Sales while improving customer success processes and delivery.

Requirements

• Prior experience in Customer Success or Account Management within a SaaS environment.
• Strong technical aptitude, including the ability to learn complex software, understand integrations, and explain technical concepts clearly.
• Proven success against commercial targets, including renewals and expansion.
• Excellent communication and presentation skills for large audiences and senior stakeholders.
• Experience creating outcome-driven customer success plans and managing multiple workstreams.
• Strong organisation and prioritisation skills in a fast-moving environment.

Culture & Benefits

• Hybrid work with the team together in the office three days per week and the option to work from home otherwise.
• 27 days of holiday, plus bank holidays, with the option to buy and sell holiday.
• Generous stock options and private health insurance.
• Flexible monthly wellness allowance covering areas such as gyms, yoga, mental health, and healthy food.
• Annual learning and development budget and high-quality work equipment.
• Diverse, inclusive, productive, and enjoyable startup environment.