5 дней назад
Customer Value Partner (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Value Partner (AI): Owning the full customer lifecycle for enterprise AML and fraud detection accounts, from scoping and implementation through value realization, adoption, and expansion, with an accent on measurable customer outcomes and executive relationships. Focus on designing success plans, optimizing false positives and investigation efficiency, managing €500K+ ARR accounts, and applying AI and agentic AI tools to customer delivery.
Location: London, hybrid
Company
provides AI-supported anti-money laundering and fraud detection technology for banks and payment providers.
What you will do
- Own the full customer lifecycle from initial scoping and implementation through value realization, adoption, and expansion.
- Build and manage delivery plans using Hawk's methodology, including progress tracking and reporting.
- Design joint success plans aligned with customer objectives, regulatory context, and measurable business outcomes.
- Own commercial outcomes including gross and net revenue retention, account expansion, and revenue-contingent recognition.
- Monitor usage and performance to reduce false positives, return analyst hours, and accelerate investigations.
- Build executive relationships, lead governance calls and QBRs, and support pre-sales conversations with delivery expertise.
Requirements
- 5+ years in customer-facing customer success, engagement management, delivery, or project management roles within B2B enterprise software.
- Experience managing accounts with €500K+ ARR, including cross-sell or expansion.
- Ability to own delivery plans end to end, including scoping, tracking, and reporting without a separate project manager.
- Strong understanding of SaaS and enterprise software delivery models.
- Hands-on experience using AI and agentic AI tools and techniques.
- Fluent English is required; an additional language relevant to Hawk's EMEA customer base is a bonus.
Nice to have
- Experience in AML, fraud prevention, or another regulated financial services domain.
- Experience carrying both commercial retention targets and delivery outcomes for the same account.
- Experience in or appetite for a startup or scale-up environment.
Culture & Benefits
- Culture built around mutual trust, support, and professional growth.
- Opportunity to contribute to the fight against money laundering, fraud, and terrorist financing.
- Direct ownership of customer outcomes without handoffs between customer success, engagement management, and project management.
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