Customer Value Partner (AI)

Location: Malaysia; remote

Company

hirify.global provides AI-supported anti-money laundering and fraud detection technology for banks and payment providers.

What you will do

• Own the full customer lifecycle from initial scoping and implementation through value realization, adoption, and expansion.
• Build delivery plans, track progress, and report outcomes using Hawk's methodology.
• Design and drive joint success plans aligned with customer objectives and regulatory context.
• Own commercial outcomes including gross and net revenue retention, expansion, and applicable revenue recognition outcomes.
• Monitor usage and performance, turning customer data into optimization initiatives that reduce false positives, return analyst hours, and accelerate investigations.
• Build executive relationships, support presales conversations, and use AI tools to improve account insight, reporting, and customer enablement.

Requirements

• 5+ years of experience in customer success, engagement management, delivery, or project management within B2B enterprise software.
• Track record managing accounts with $500K+ ARR, including cross-sell or expansion.
• Experience owning delivery plans end to end, including scoping, tracking, and reporting.
• Strong understanding of SaaS and enterprise software delivery models.
• Hands-on experience using AI and agentic AI tools and techniques.
• Ability to operate at C-suite level and lead executive governance conversations.

Nice to have

• Experience in AML, fraud prevention, or regulated financial services.
• Experience personally owning both commercial and delivery outcomes for the same account.
• Experience in or interest in a startup or scale-up environment.

Culture & Benefits

• Remote work from Malaysia.
• Culture built around mutual trust, support, and professional growth.
• Opportunity to contribute to the global fight against money laundering, fraud, and terrorist financing.