Senior Customer Success Manager (AI)

Location: US, remote

Company

hirify.global provides an AI-powered talent platform that turns unstructured people data into verified success and relationship signals for hiring, executive search, mobility, learning, development, and workforce planning.

What you will do

• Own strategic relationships and success plans for a portfolio of enterprise customers.
• Align customer business objectives with adoption, value realization, and measurable talent outcomes.
• Lead executive business reviews, enablement sessions, search coaching, workshops, and adoption reporting.
• Monitor account health, identify renewal risks, and execute recovery plans with internal teams.
• Represent customer feedback to Product and coordinate with Implementation, Support, Marketing, and Sales.
• Support renewal and expansion opportunities while developing customer advocates and references.

Requirements

• 8+ years of experience in Customer Success, Account Management, or consulting in a B2B SaaS environment.
• At least 4 years owning enterprise-tier accounts and a recurring-revenue book with accountability for retention and customer health.
• Experience with platform implementation, enablement, and change management.
• Strong executive communication, strategic problem-solving, and cross-functional influencing skills.
• Talent acquisition, recruiting, or HR technology experience is strongly preferred.
• Must be based in the US for this remote role.

Culture & Benefits

• Unlimited paid time off.
• Healthcare coverage for employees and families.
• Home office and productivity setup stipend.
• Professional development budget and access to executive coaching.
• Equity grants and performance-based compensation.