Automotive General Manager / Service Manager

Location: 6585 South Florida Avenue, Lakeland, Florida, United States

Salary: $90,000–$120,000 annually for qualified candidates

Company

hirify.global provides automotive repair services focused on precision, transparency, integrity, and customer-first service through a network of independently operated franchise locations.

What you will do

• Manage office and shop personnel, daily operations, schedules, and store opening and closing.
• Guide customers through the repair process, communicate vehicle status, explain repair solutions, and ensure satisfaction.
• Develop and oversee estimates, work orders, technician assignments, parts selection, and repair quality.
• Drive sales, revenue, target margins, guest satisfaction, and other operational performance goals.
• Conduct reconciliations, audits, and report analysis for franchise owners or operators.
• Maintain equipment readiness and ensure technicians have the resources needed to perform their work.

Requirements

• Proven experience in the automotive repair industry, such as service advising, technician work, or assistant management.
• Leadership experience supervising staff, resolving conflicts, scheduling, and managing shop operations.
• Foundational knowledge of automotive systems, diagnostics, repairs, and maintenance standards.
• Strong customer service, communication, sales, business, and conflict-resolution skills.
• Experience with shop management software such as Mitchell 1, RO Writer, or AllData, point-of-sale systems, and Microsoft Office.
• Valid driver's license with a clean driving record; ability to test-drive and move customer vehicles, drive manual-transmission vehicles, stand for most of the workday, and occasionally lift over 50 pounds.

Culture & Benefits

• Five-day work week with the shop closed every weekend.
• Paid vacation, paid holidays, paid training, and ongoing career advancement opportunities.
• Team performance bonuses and weekly lunches.
• Chaplain care support and employer-paid financial wellness resources through SmartDollar and EveryDollar.
• Continuous training through the CBA Flywheel Learning System and an opportunity to pursue future shop ownership through the Future Franchise Leadership Academy.