Patient Care Liaison (Healthcare)

Location: Remote or hybrid, supporting the CST timezone from the Atlanta office

Salary: $50,000–$55,000 per year

Company

hirify.global is building a national medical imaging network that connects patients, providers, and payers to faster diagnostic imaging.

What you will do

• Provide patients, providers, and attorneys with timely updates on appointment scheduling, confirmations, rescheduling, scan reports, and related documentation.
• Schedule patient appointments, conduct follow-ups to reduce no-shows, and handle escalations.
• Coordinate delivery of scan reports, imaging records, and lien forms to attorneys.
• Manage communications across phone, email, and text while maintaining accurate records in internal systems, Slack, and email.
• Collaborate with scheduling, sales, interops, and accounts receivable teams to resolve issues and improve workflows.
• Meet service-level agreements, document recurring issues, and propose process improvements.

Requirements

• Experience in a fast-paced customer service or communications role, ideally in a healthcare or legal environment.
• Fluency in English and Spanish to communicate with patients.
• Excellent written and verbal communication across phone, email, and chat.
• Strong attention to detail and accuracy in communications and documentation.
• Ability to manage multiple priorities, meet deadlines, and comply with service-level agreements.
• Experience with CRM systems, scheduling software, telephony platforms such as Dialpad, and communication tools.

Nice to have

• Experience in healthcare or legal customer service.
• Experience with Front, Dialpad, and scheduling systems.

Culture & Benefits

• Flexible remote or hybrid work options.
• Personal development budget and equipment for work.
• Medical, vision, and dental coverage.
• 28+ days of paid time off across PTO and wellbeing days.
• Paid parental leave and a 401k retirement plan.
• AI-aware working environment focused on responsible use of AI around patient data.

Hiring process

• Approximately 30-minute introductory telephone interview with a Senior Talent Partner.
• In-person interview with the VP of Operations and an Operations Leader.
• Small assessment stage, which may be in person, take-home, or through additional video calls, followed by an offer.