Client Success Manager

Location: Mesa, Arizona, United States; travel up to 30–50% for client meetings, onsite support, implementations, conferences, and relationship management.

Company

hirify.global provides mobility technology and services that support client operations, compliance, and transportation-related programs.

What you will do

• Serve as the primary client contact and trusted advisor, building relationships and supporting strategic partnerships.
• Lead recurring client meetings, manage follow-ups, and identify opportunities to improve satisfaction, retention, and account growth.
• Coordinate with Operations, Product, Finance, IT, and other teams to resolve service issues and fulfill contractual obligations.
• Oversee onboarding, implementations, project execution, software releases, and user acceptance testing.
• Analyze operational and financial data, monitor account health, and communicate risks, recommendations, and resolutions.
• Support reporting, account reconciliation, invoice accuracy, overdue revenue recovery, and monthly settlement deliverables.

Requirements

• Bachelor’s degree preferred, or an equivalent combination of education, training, and experience.
• 3–5 years of experience in a client-facing, account management, or similar role.
• Experience with government agencies, municipalities, public-sector clients, or regulated industries is strongly preferred.
• Ability to manage contracts, compliance requirements, legislation, escalated concerns, and complex client issues.
• Strong analytical, organizational, communication, problem-solving, and cross-functional collaboration skills.
• Technical aptitude with Microsoft Office Suite; experience with CRM or client management platforms is preferred.

Culture & Benefits

• Values accountability, customer focus, innovation, integrity, and sound judgment.
• Encourages courageous decision-making, early issue resolution, and continuous progress.
• Promotes collaboration, inclusion, employee development, and shared outcomes.
• Provides opportunities to work directly with executive leaders, government representatives, and external clients.