Associate Client Success Manager

Location: Chicago, Illinois, United States; hybrid with 3 days per week in the office

Salary: $54,400–$68,000 base salary per year, plus commission; $64,000–$80,000 OTE

Company

Grubhub, part of hirify.global, is a U.S. food ordering and delivery marketplace serving restaurants, campuses, and diners through online ordering, delivery, kiosks, and related technology.

What you will do

• Own post-sales relationships with Grubhub Campus accounts.
• Launch mobile ordering, kiosks, robot delivery, and other services across higher-education campuses.
• Project manage operational setup and deployment for each campus launch.
• Develop market strategies, grow campus programs, and maintain client partnerships.
• Coordinate product implementation with Product, Engineering, Operations, Marketing, and Support.
• Monitor performance metrics, use data to prioritize initiatives, resolve account issues, and identify upsell opportunities.

Requirements

• 2–3 years of account management experience.
• Bachelor’s degree preferred; high school diploma or GED accepted.
• Strong organization, interpersonal communication, relationship-building, and multitasking skills.
• Strong proficiency in Excel and a data-focused approach to decision-making.
• Ability to manage multiple projects, hold customers accountable to deadlines, and operate effectively in a fast-paced environment.
• Willingness to travel up to 25% and work from the Chicago office 3 days per week.

Nice to have

• Marketing or communications experience.
• Previous startup experience.

Culture & Benefits

• Hybrid work with in-person collaboration and the option to work in the office up to 5 days per week.
• Commission-based compensation with equity.
• 401(k), medical, dental, and vision plans.
• Paid short- and long-term disability coverage, paid time off, vacation, sick leave, and parental leave.
• Discounted meals and perks across the hirify.global family of brands.

Hiring process

• Interview scheduling and candidacy updates are provided by email or text.
• Accommodation is available during the interview process upon request.