Customer Onboarding Manager (AdTech)

Location: New York, New York, United States

Base salary: $75,000–$100,000 per year, plus an annual performance bonus.

Company

hirify.global is an AI-powered advertising technology company providing an integrated platform for media, creative, and advertising intelligence to global brands.

What you will do

• Manage the technical execution of onboarding plans for newly signed Tier 1–3 customers.
• Act as a subject matter expert on hirify.global’s products and services, configuring solutions for customer needs.
• Train clients on the platform, including reporting views, campaign metrics, feeds, and workflow automations.
• Tailor onboarding journeys to customer challenges, drive product adoption, and address implementation gaps.
• Coordinate with Sales, Customer Success, and cross-functional teams to qualify cases and deliver sales commitments.
• Create Google Slides presentations covering onboarding plans, campaign strategies, and performance insights.

Requirements

• 3–5 years of digital experience, ideally including paid social media with Meta and programmatic media buying.
• Strong understanding of digital advertising platforms and tools.
• Experience using Google Sheets and its features and functions.
• Proficiency in creating effective presentations with Google Slides.
• Excellent communication, interpersonal, organization, project management, and problem-solving skills.
• Bachelor’s degree in a relevant field or equivalent practical experience.

Culture & Benefits

• Five weeks of paid time off, 11 company-paid holidays, and unlimited sick days.
• Healthcare packages, mental health benefits, life insurance, disability benefits, and parental leave.
• 401(k) with matching and equity grants for new employees.
• Wellness benefits, learning reimbursement, volunteer time off, and company donation matching.
• Inclusive, multinational environment with employees across 13 countries and more than 60 nationalities.