Associate Customer Success Manager

Location: Remote within the United States

Annual base salary: $65,000, depending on experience and qualifications.

Company

hirify.global is an AI-powered automotive technology company building a Customer Data Platform and data-driven solutions for the dealership and transportation industry.

What you will do

• Support the creation and execution of custom audience lists, digital advertising campaigns, and email marketing campaigns.
• Prepare client-specific assets, reports, promotional materials, and Dynamic Payments offers.
• Manage inbound cases, task workflows, co-op submissions, timelines, resources, and project communications.
• Collaborate with internal teams to deliver client requests and project work accurately and efficiently.
• Support enterprise customer communication, account coverage, issue escalation, and smooth handoffs.
• Identify opportunities to improve Customer Success processes and develop more efficient workflows.

Requirements

• Strong interest in building a career in Customer Success and progressing toward a Customer Success Manager role.
• Proactive, curious, self-directed approach with strong problem-solving and adaptability in a changing environment.
• Strong organizational skills and the ability to manage detailed, task-oriented work across multiple priorities.
• Competence working with data to support business decisions and customer outcomes.
• Strong written and verbal communication skills for working with internal teams and customers.
• Legal authorization to work in the United States without current or future employer sponsorship.

Nice to have

• Automotive industry or digital advertising experience.
• Exposure to or interest in using AI tools to improve productivity and workflows.

Culture & Benefits

• Flexible, family-friendly environment supporting work-life balance.
• Competitive compensation and comprehensive benefits, including medical, dental, vision, disability, life, and employee assistance options.
• 15 vacation days, 80 hours of sick leave, 12 paid holidays, and paid parental leave.
• 401(k) with company match.
• Fast-paced startup environment with opportunities for learning, growth, ownership, feedback, and collaboration.