Technical Account Manager (Customer Solutions Architect)

Location: Denver, United States; hybrid. Customer-site travel is required approximately one to two times per month.

Salary package: up to $210,000 OTE.

Company

hirify.global provides a platform for API management, event management, and AI agent security for enterprise customers.

What you will do

• Guide new enterprise customers from contract signature to production in under six months through architecture guidance, best practices, and use-case design.
• Manage a tiered portfolio of enterprise accounts and prioritize work across competing customer demands.
• Deliver QBRs, release briefings, technical roadmaps, and value-realization plans.
• Identify adoption, expansion, and usage signals and support customer retention and growth.
• Represent customer needs to Product and Engineering and contribute to demos, architecture assets, best practices, and enablement content.

Requirements

• Experience in a customer-facing technical role at a SaaS or infrastructure vendor, such as Technical Account Manager, post-sales Solutions Architect, Solutions Engineer, or Professional Services.
• Experience managing a portfolio of enterprise customers and prioritizing across competing demands.
• Strong technical depth in APIs, integration, and cloud-native platforms, with hands-on Docker and/or Kubernetes experience.
• Understanding of API security and identity and access management protocols, including OAuth 2.0, OIDC, JWT, and SSO.
• Ability to communicate with engineers, architects, and executives and connect technical requirements to business outcomes.
• Willingness to travel to customer sites approximately one to two times per month.

Nice to have

• Kafka or event-streaming experience.
• Exposure to LLM gateways, MCP, A2A, agent identity, or agent authorization patterns.
• Scripting or development experience, particularly with Java or Python.
• Experience with API management, API gateways, developer platforms, startups, or scale-ups.

Culture & Benefits

• Hybrid work culture with hubs across regions.
• Competitive medical coverage and pension or 401k program options.
• Stock options, 25 days of holiday, and in-country national holidays.
• Three mental health days, a wellness allowance, and a birthday day off.
• Professional development budget, quarterly team events, and an annual offsite.