Administrator, Technology II

Location: Miami, Florida, United States; onsite work in office and active hangar environments

Company

hirify.global provides aircraft maintenance, repair, and overhaul services and supplies airframe and engine parts.

What you will do

• Provide technical support for hardware, software, accounts, applications, printing, mobile devices, and network connectivity.
• Administer Windows systems, Microsoft 365 services, endpoints, identity and access tools, and virtualized resources.
• Perform system updates, patches, configurations, performance monitoring, and routine backup and recovery checks.
• Support the Paperless Taskcard Solution and other business-critical applications by assisting users, triaging incidents, documenting findings, and coordinating with application owners and vendors.
• Create support documentation, knowledge articles, system configurations, troubleshooting procedures, and operational guidance.
• Use approved AI-enabled tools for troubleshooting, technical summaries, recurring-pattern analysis, documentation, and workflow improvements while following security, privacy, and data-handling requirements.

Requirements

• Experience supporting employees in office and active hangar environments.
• Ability to diagnose and resolve routine hardware, software, business application, account, and connectivity issues and escalate complex incidents appropriately.
• Strong interpersonal, oral, and written communication skills.
• Dependability, attention to detail, initiative, organization, and a positive work attitude.
• Ability to collaborate with local employees, operations teams, application owners, vendors, and broader IT teams.
• Ability to regularly sit, stand, bend, reach, and move throughout the facility.

Culture & Benefits

• Work in a fast-paced aerospace and aircraft maintenance environment.
• Participate in the company Safety Management System and promote workplace safety.
• Support IT operations across MRO locations in the Americas and global corporate operations.
• Competitive pay and a comprehensive benefits package.
• Equal opportunity employment and a commitment to a diverse workforce.