Sr. Executive Technology Support Lead (Apple/Microsoft)

Location: Los Angeles, CA, United States

Salary: $135,000–$200,000 annually, with a possible discretionary bonus.

Company

Wonderful Pistachios & Almonds is part of The Wonderful Company, a privately held global company producing food, beverage, wine, floral, real estate, and other consumer brands.

What you will do

• Own end-to-end white-glove technology support for senior executives across offices, remote work, residences, travel, meetings, events, and off-sites.
• Serve as the primary escalation point and trusted technical advisor for executives, Executive Assistants, and their teams.
• Support Apple and Microsoft endpoints, mobile devices, Microsoft 365, collaboration platforms, networks, security, cloud, SaaS, conferencing, wearables, and smart-home technologies.
• Lead site build-outs, network and AV architecture, technology deployments, upgrades, executive product testing, and secure technology pilots.
• Prepare, test, monitor, and support board meetings, leadership off-sites, executive travel, and high-priority events.
• Perform root cause analysis, implement preventive controls, maintain operational documentation, mentor team members, and build AI-powered support automations.

Requirements

• At least 5 years of direct experience supporting senior executives.
• At least 5 years supporting and troubleshooting Windows 11 and the Apple ecosystem, including iPhone, iPad, Apple Watch, iOS, iPadOS, watchOS, Apple IDs, iCloud, accessories, and mobile device management.
• At least 5 years supporting Microsoft 365, Exchange Online, Microsoft Teams, Zoom, and related collaboration platforms.
• Strong cross-platform troubleshooting skills across mobile, conferencing, networking, AV, cloud, SaaS, security, and smart-home technologies.
• Experience supporting wearables and connected smart devices, including Oura Ring, as well as residential home automation systems such as Lutron and Crestron.
• Ability to work under pressure, prioritize executive-impacting issues, communicate clearly, exercise discretion, and drive incidents through resolution.

Culture & Benefits

• Medical, vision, and dental coverage with 401(k) match eligibility.
• 24/7 physician consultations, virtual mental health resources, life coaching, fitness reimbursements, and wellness rewards.
• Career progression, internal mobility, leadership training, webinars, and eLearning.
• Company-wide mentorship and continuous improvement programs.
• Employee community groups, charitable giving opportunities, and community service initiatives.