Manager, CLM Program Delivery and Business Process

Location: Miami, Florida / South Florida. This is an in-office role Monday through Thursday, with work from home permitted on Fridays. Candidates must be located in or willing to relocate to the Miami/Fort Lauderdale area. Less than 25% travel is expected, including possible shipboard travel.

Company

hirify.global is part of Carnival Corporation, a global leisure travel company operating a portfolio of cruise brands.

What you will do

• Lead end-to-end delivery of assigned Crew Lifecycle Transformation workstreams, including plans, milestones, dependencies, risks, decisions, resources, and acceptance criteria.
• Analyze and design multi-brand crew operations processes through workshops, current-to-target mapping, root-cause analysis, controls, procedures, RACIs, and recommendations.
• Create and deliver executive and stakeholder presentations, decision pages, roadmaps, status reports, charts, and other PowerPoint materials.
• Run governance forums and coordinate operating units, Technology, Data & Analytics, Finance, HR, and CLM hubs in Manila and Mumbai.
• Manage implementation readiness, requirements validation, UAT, defect resolution, cutover, training, hypercare, adoption, and service-continuity risks.
• Track KPIs, SLAs, issues, risks, benefits, and improvement actions while leading matrix teams through influence.

Requirements

• 6+ years of progressive experience in program or project management, transformation, business process, or operations.
• 4+ years independently managing complex cross-functional projects or workstreams from planning through implementation and stabilization.
• Advanced Microsoft PowerPoint capability, including executive storylines, decision pages, roadmaps, charts, and visual presentations; strong Excel and project/process-mapping skills.
• Experience with workstream planning, critical paths, RAID, change control, governance, executive reporting, recovery actions, process design, UAT, cutover, hypercare, and adoption.
• Bachelor’s degree in Business, Operations Management, Industrial Engineering, or a related field.
• Ability to influence senior stakeholders and lead matrix teams without formal direct reports.

Nice to have

• PMP or equivalent program/project management certification.
• Lean or Six Sigma Green Belt or equivalent process-improvement credential.
• Experience in maritime, crewing, crew-management operations, shared services, global capability centers, or offshore delivery.

Culture & Benefits

• Hybrid work environment with an on-site Miami campus and flexible work-from-home Fridays.
• Medical, dental, vision, mental health, life insurance, disability coverage, and wellness programs.
• 401(k) plan with company matching, employee stock purchase plan, paid holidays, vacation, sick time, and parental programs.
• Complimentary and discounted cruise benefits for employees, family, and friends.
• Learning and development resources, tuition reimbursement, and an on-site fitness center.