IT Helpdesk Analyst

Location: Minneapolis, MN office, United States; core business hours are 8:00am–5:00pm, Monday through Friday.

Salary: $58,500–$67,000 per year, plus bonus eligibility.

Company

hirify.global is a medium-sized consulting and engineering company serving energy, mining, transportation, manufacturing, construction, land development, and government sectors across the United States.

What you will do

• Monitor, prioritize, resolve, escalate, and document approximately 25–30 helpdesk tickets per day.
• Troubleshoot hardware, software, connectivity, mobile devices, remote desktop configurations, and other computer-related issues.
• Create user accounts, configure laptops, support new-hire onboarding, and manage laptop inventory and lifecycle activities.
• Collaborate with IT colleagues and vendors such as Dell and Apple on complex hardware issues.
• Create troubleshooting guides, procedures, checklists, and end-user documentation.
• Maintain IT standards and participate in monthly maintenance weekend activities when required.

Requirements

• Ability to work at the Minneapolis, MN office during core business hours.
• Authorization to work in the United States is required; employment authorization is verified through E-Verify.
• Associate’s degree, technical or vocational training, or bachelor’s degree with at least two years of relevant experience.
• Experience configuring and troubleshooting Windows 10/11 computers and installing software.
• Experience in customer service, troubleshooting, task prioritization, and independent and collaborative work.
• Ability to prepare office workspaces, including cabling, monitor arms, and sit/stand desks.

Nice to have

• Experience with service or helpdesk environments, ticketing systems such as Spiceworks, Active Directory, and Entra Identity.
• Experience with Microsoft Teams, VPNs, networking basics, and remote management tools such as TeamViewer.
• A+, MCP, or MCSE certification.

Culture & Benefits

• Full-time benefits-eligible employment with competitive benefits and compensation.
• Paid vacation and 10 paid holidays.
• Annual career-related training and opportunities for professional growth.
• Commitment to quality, professional integrity, diversity, and inclusion.
• Support for travel to in-person team meetings and all-staff events when applicable.