Senior ServiceNow Platform Engineer (Agentic AI)

Location: Remote - USA

Base salary: $141,500–$203,500 USD annually, plus potential bonus or incentive compensation, equity, and benefits.

Company

hirify.global develops AI-powered enterprise technology and provides platforms that support critical business operations.

What you will do

• Configure, maintain, optimize, and support the ServiceNow platform, including workflows, automations, integrations, scoped applications, and service catalog capabilities.
• Design and enhance automation, Agentic AI, AI Agents, and governed MCP integrations to reduce manual effort and enable self-service.
• Troubleshoot complex platform issues, conduct root-cause analysis, and support major releases, high-impact incidents, and platform-wide changes.
• Create knowledge articles, SOPs, governance standards, and best-practice documentation.
• Own the ticket queue against SLAs, manage the Agile backlog and sprint priorities, and present platform metrics to IT management weekly.
• Partner with administrators, developers, and IT and SaaS stakeholders on platform strategy, security, access, configuration reviews, and long-term improvements.

Requirements

• 7+ years of advanced ServiceNow development, including Flow Designer, IntegrationHub, REST/SOAP, Scripted REST APIs, OAuth, Virtual Agent, knowledge management, scoped apps, and Glide scripting.
• 7+ years troubleshooting complex issues and performing root-cause analysis, with experience presenting platform metrics to IT management.
• 5+ years in technical leadership and governance, including mentoring, design and code reviews, standards, and SOP enforcement.
• 3–5 years managing an Agile backlog and ticket queue against SLAs, with strong prioritization and communication skills.
• At least 1 year with ServiceNow Agentic Workflow and AI Agents, Claude Cowork or Claude Code for ServiceNow development, and ServiceNow MCP Server/Client integrations with governed tools and ACL/OAuth scoping.
• 3+ years with Hardware Asset Management, Employee Center, Now Assist, and Operations Workspace, plus at least 1 year with Atlassian products such as Jira, JSM, and Confluence.

Nice to have

• Experience as a ServiceNow platform owner, lead engineer, or architect, including roadmap planning and technical debt management.
• ServiceNow certifications such as CSA or CAD; advanced certifications are preferred.
• Familiarity with broader agentic AI and LLM tooling and governed enterprise use of AI assistants.
• Advanced Atlassian administration and enterprise security and compliance knowledge.

Culture & Benefits

• Remote work within the USA.
• Opportunity to work on automation, Agentic AI, enterprise platform governance, and knowledge management.
• Potential eligibility for bonus or incentive compensation, equity, and a comprehensive benefits package.
• AI-assisted recruiting tools may help prepare interview questions, but hiring decisions are made by people.