Director of Operations, Global Technical Services (Cybersecurity)

Location: Arlington, Virginia, or remote from Texas, New York, Colorado, or California, United States. Visa sponsorship is not available for this position.

Salary: $189,000–$259,350 per year, with potential bonus and restricted stock units.

Company

Cybersecurity organization developing enterprise data platform, cybersecurity, and observability solutions.

What you will do

• Lead long-range planning, annual operating plans, headcount planning, budget allocation, capacity modeling, and revenue forecasting for Customer Success.
• Develop global dashboards and reporting for retention, time-to-value, churn risk, and operational performance.
• Design automated customer lifecycle procedures covering onboarding through expansion.
• Own the Customer Success technology stack, including Gainsight, Salesforce, Snowflake, and Tableau.
• Build enablement and change management programs for Customer Success and Professional Services teams.
• Hire, mentor, and lead global operations managers and data analysts while connecting Customer Success with Product, Sales, and Support.

Requirements

• 10+ years of experience in Customer Success Operations, Revenue Operations, or Business Operations within enterprise SaaS or cloud software.
• Experience building and managing global operations and data analytics teams.
• Expertise administering Customer Success and CRM platforms such as Gainsight and Salesforce.
• Experience with data warehousing, business intelligence tools, spreadsheet modeling, SQL, and UAT for large-scale deployments.
• Strong analytical, problem-solving, stakeholder management, and executive communication skills.
• Knowledge of data platforms, cybersecurity, or observability markets; MBA or equivalent strategic leadership experience.

Culture & Benefits

• Remote work is available from specified United States locations, with hybrid collaboration across geographies.
• Benefits may include bonuses, restricted stock units, and employee benefits.
• Work environment emphasizes collaboration, accountability, inclusion, continuous improvement, and innovation.