Senior Director, Client Success (Healthcare Data)

Location: Remote - United States

Salary: $180,000–$225,000 USD annually

Company

hirify.global is a healthcare data collaboration platform that provides secure, accessible, and actionable data solutions for providers, health plans, researchers, and life sciences organizations.

What you will do

• Lead client experience strategy, financial performance, retention, and growth across a complex account portfolio.
• Build and scale governance models, operating frameworks, talent strategies, succession plans, and performance standards.
• Lead, coach, and develop CSMs, Senior CSMs, and Managers across multi-level teams.
• Own executive relationships and oversee implementations, renewals, growth initiatives, and escalations.
• Partner with Sales, Product, Operations, and Technology leadership to influence roadmaps and improve client outcomes.
• Use KPIs, analytics, financial insights, AI, business intelligence, and process engineering to drive transformation.

Requirements

• 10+ years of progressive experience in client success, account management, or strategic consulting within healthcare, health insurance, or healthcare data and technology.
• 5+ years of people leadership experience managing managers or multi-level teams.
• Deep expertise in Risk Adjustment and Retrieval processes, SLA frameworks, and the Payer/Provider/Vendor ecosystem.
• Working knowledge of HIPAA and healthcare data privacy requirements.
• Experience managing C-suite relationships and revenue, retention, and growth targets for multi-million-dollar enterprise portfolios.
• Advanced proficiency with data and BI tools such as Excel, Power BI, and SQL, plus strong presentation, negotiation, and executive communication skills.
• BA/BS degree or equivalent experience.

Culture & Benefits

• Full-time regular employment with a high-performance and collaborative culture.
• Commitment to diversity, equal employment opportunity, and reasonable workplace accommodations.
• Client-facing work may require post-offer health screenings and proof of vaccinations.
• This job is not eligible for employment sponsorship.