Senior Client Success Manager

Location: Florham Park, New Jersey, United States; hybrid workplace

Salary: $114,900–$193,000 per year plus commission eligibility

Company

Dun & Bradstreet provides business decisioning data and analytics that help organizations grow, manage risk, and innovate.

What you will do

• Serve as the primary post-sales contact for customer value, impact, adoption, and product utilization conversations.
• Coordinate Delivery, Onboarding, Implementation, Product, Data Advisory, Technical Implementation, Customer Service, and other internal resources.
• Document customer use cases, KPIs, value touchpoints, process reviews, and solution optimization opportunities.
• Coordinate customer training and promote participation in industry knowledge sessions.
• Ensure contracted products and services meet or exceed defined SLAs and KPIs.
• Support account executives and other client success managers with contract management, forecasting, negotiation, and product demonstrations.

Requirements

• Bachelor’s degree and 5+ years of experience in sales, sales support, client service, or account management.
• 3–5 years of project management experience and the ability to document process reviews or process maps.
• Strong written and verbal communication skills.
• Experience using SFDC, KPI, BI Portal, OA/QTC, Sales Spot, and usage reporting systems.
• Strong knowledge of enterprise products and business-unit solutions, including the needs of CFO, CPO, CCO, and CMO personas.
• Ability to work in a hybrid role based in Florham Park, New Jersey, United States.

Nice to have

• Master’s degree.
• Six Sigma or project management certification.
• Certifications in Finance Solutions, Sales & Marketing Solutions, or Third Party Risk & Compliance.

Culture & Benefits

• Paid time off that increases with tenure.
• Up to 16 weeks of fully paid parental leave after one year of employment.
• Paid sick time and education assistance.
• Paid volunteer days, donation matching, and training resources.
• 401(k) matching, medical, dental, vision, and wellness benefits.