Core Technology Senior Engineer II (AV and Collaboration)

Location: Boston, MA; hybrid schedule with on-site support at the Boston Seaport office. Hybrid work allows remote work up to two days per week, or the role may be designated on-site five days per week.

Base salary: $140,000–$210,000 per year, plus eligibility for annual bonus and equity awards.

Company

Vertex is a global biotechnology company focused on scientific innovation and transformative medicines for people with serious diseases.

What you will do

• Administer enterprise collaboration, videoconferencing, Unified Communications, webcast, and event technology platforms, including configuration, licensing, access, security, releases, and governance.
• Own the lifecycle and operational health of conference room systems, integrated AV hardware, scheduling displays, room controllers, and event-production tools.
• Provide technical leadership for executive meetings, town halls, webcasts, leadership communications, and other live, hybrid, and virtual events.
• Manage recordings, transcription, captioning, translation, speaker identification, AI-generated summaries, action-item extraction, searchable content, retention, and archival controls.
• Act as the Tier 3 escalation point for collaboration, AV, conference room, webcast, audio, video, connectivity, network, and streaming incidents.
• Manage integrations and automation across Microsoft 365, Google Workspace, Slack, Salesforce, ServiceNow, Azure AD, Okta, APIs, webhooks, and scripting tools.

Requirements

• Bachelor’s degree in Engineering, Information Technology, or a related field, or equivalent relevant experience.
• At least 5 years of experience supporting enterprise AV, videoconferencing, Unified Communications, collaboration, webcast, live event, or related IT environments.
• Experience administering platforms such as Zoom, Microsoft Teams, Webex, or comparable solutions, including access, licensing, configuration, security, and feature management.
• Experience supporting conference room systems, integrated AV technologies, scheduling displays, live events, webcasts, webinars, town halls, or executive meetings.
• Knowledge of UCaaS, VoIP, SIP/H.323, Quality of Service, firewalls, bandwidth management, video troubleshooting, SSO, SAML, Azure AD, Okta, or Active Directory.
• Ability to provide on-site support at the Boston Seaport office on a hybrid schedule.

Nice to have

• Experience with Logitech, Neat, Poly, DTEN, Shure, Q-SYS, digital signal processors, cameras, microphones, and room-control systems.
• Experience with AI-enabled collaboration, intelligent meeting search, LLM-supported summaries, transcription, workflow automation, responsible AI, privacy, and governance.
• Experience with monitoring and analytics, platform migrations, vendor management, global AV deployments, or collaboration technology evaluations.
• Relevant certifications such as Zoom, Microsoft Teams, Cisco/Webex, CCNA, or CompTIA Network+.
• Experience mentoring support personnel or leading cross-functional operational initiatives.

Culture & Benefits

• Medical, dental, and vision coverage.
• Retirement savings and company contribution programs, including 401(k).
• Paid time off, company holidays, family-supportive leave, and seasonal company shutdowns.
• Professional development, educational assistance, and career-growth opportunities.
• Employee assistance, well-being resources, commuting subsidy, and matching charitable donations.
• Collaborative, mission-driven environment focused on improving patient outcomes.