Remote Operations Center Supervisor (Robotics)

Location: Onsite at hirify.global headquarters in Wilmington, Massachusetts, United States. Monday through Friday, approximately 8:00 a.m. to 5:00 p.m.; flexibility is required for callouts, coverage needs, shift-based work, and high-priority events. Travel may be required up to 10–15%, with onboarding and training travel up to 100%.

Base salary: $87,000–$119,900 per year, depending on job-related knowledge, skills, and experience.

Company

hirify.global develops AI-powered robotic and software platforms that automate high-density warehouse and supply-chain operations.

What you will do

• Lead, coach, and support ROC operators responsible for remote system operations, monitoring, and root cause analysis.
• Coordinate daily Remote Operations Center activities, workflows, processes, and operational standards.
• Provide hands-on operational coverage during absences, callouts, vacations, and high-priority events.
• Analyze system performance, identify trends, support investigations, and recommend data-driven solutions.
• Drive process standardization, continuous improvement, documentation, and best-practice development.
• Communicate operational updates and performance trends while partnering with onsite operations and cross-functional stakeholders.

Requirements

• Bachelor’s degree in supply chain, manufacturing, industrial automation, business administration, industrial engineering, or a related field; equivalent experience may be considered.
• At least 3 years of relevant experience in operations, logistics, manufacturing, industrial automation, robotics, supply chain, or a related environment.
• At least 1 year of direct management, supervisory, or team leadership experience.
• Knowledge of automation, robotics, manufacturing or distribution operations, operational metrics, KPI tracking, and performance management.
• Ability to identify trends, support root cause investigations, make data-driven recommendations, and guide daily operational priorities.
• Ability to work onsite in Wilmington, Massachusetts, with flexible hours, overtime, and shift-based work as required. A valid driver’s license and ability to travel to client and customer locations are required.

Culture & Benefits

• Work within a 24/7 Remote Operations Center supporting automated systems across the supply-chain network.
• Medical, dental, vision, disability insurance, 401(k), paid time off, and other benefits.
• Work may involve independent or isolated office conditions, including nighttime shifts.
• Required facility travel may involve stairs, elevated work areas, restrictive spaces, variable temperatures, and safety protocols including fall protection and lockout/tagout.