Service Sales Manager, DACH M/F/D

Location: Waldbronn, Germany; hybrid work with 3 days in the office and 2 days from home. Travel required: 35% of the time.

Company

hirify.global provides analytical, life sciences, and laboratory solutions, including instrument and service offerings for scientific and industrial customers.

What you will do

• Lead service sales performance across Germany, including revenue, growth, margin, contracts, attach rate, product mix, pipeline quality, and forecasting.
• Expand service sales across large and mid-sized accounts by increasing retention, share of wallet, renewals, connect rate, and adoption of the full service portfolio.
• Lead, coach, and develop a diverse Service Sales team, including hiring, onboarding, performance management, succession planning, and leadership development.
• Coordinate with Product Specialists, Remote Sales, Field Service, Instrument Sales, Marketing, Enterprise, Finance, Legal, and Service Delivery teams.
• Lead strategic customer engagements, negotiations, escalations, account planning, and complex opportunity execution.
• Maintain disciplined pricing, contract, compliance, installed-base data, pipeline, forecasting, and business-review processes.

Requirements

• Bachelor’s or Master’s degree, or an equivalent combination of education and experience.
• Proven sales leadership experience in services, enterprise solutions, or complex B2B environments.
• Experience driving growth across large and mid-sized accounts and leading complex sales opportunities.
• Demonstrated success leading, coaching, developing, and inspiring sales teams through growth and organizational change.
• Experience working in matrix organizations and collaborating across sales, service delivery, marketing, product management, and other functions.
• Fluent German and English required, with the ability to lead teams and conduct business in both languages.

Nice to have

• Experience in life sciences, biopharma, pharmaceuticals, chemical analysis, diagnostics, or related industries.
• Experience with consultative selling, portfolio selling, negotiation, customer value messaging, and account strategy.

Culture & Benefits

• Permanent contract with no stated end date.
• Hybrid work model with 3 office days and 2 home-office days.
• Professional development opportunities and challenging collaborative projects.
• Competitive compensation and benefits package.
• Work-life balance and collaboration with motivated teams.