Enterprise Account Manager (SaaS)

Location: London, United Kingdom; hybrid work with three in-person days per week and residence within commuting distance of a hirify.global hub required. Relocation support may be available for certain roles. Work from Anywhere is available for up to 20 days per year and does not replace the regular hybrid arrangement.

Company

hirify.global is an intelligent travel and spend management platform that automates travel bookings, expenses, invoice processing, and related operational work for more than 12,000 companies.

What you will do

• Own a portfolio of Tier 1 enterprise customers and build relationships with champions, decision-makers, and executives across Finance, Procurement, Travel, HR, IT, and Leadership.
• Develop strategic account plans, identify expansion opportunities, mitigate risks, and increase long-term customer value.
• Drive adoption of hirify.global’s Travel and Spend platform through new use cases, feature adoption, and customer change-management initiatives.
• Lead data-driven Quarterly Business Reviews covering business outcomes, product adoption, ROI, and strategic opportunities.
• Meet or exceed expansion targets through upselling and cross-selling across business units, geographies, and product lines.
• Partner with Product, Engineering, and Technical Support to resolve issues, improve the product, and represent the customer voice.

Requirements

• Significant experience managing Tier 1 customer portfolios in SaaS, travel technology, fintech, or spend management.
• Experience working with complex enterprise organisations, procurement processes, multiple stakeholders, and executive decision-makers.
• Ability to build trusted relationships across Finance, Procurement, Travel, HR, IT, and executive leadership.
• Strong presentation, communication, financial, commercial, and analytical skills, including knowledge of T&E policy, spend controls, ROI, and cost optimisation.
• Strong prioritisation and time-management skills, with a focus on customer satisfaction and long-term value.
• Experience with Salesforce, Google Tools, Zendesk, or Looker.

Culture & Benefits

• Hybrid, IRL-first work model with three days per week in person at a hub.
• Competitive compensation and equity ownership.
• 25 days of annual leave plus bank holidays, private medical cover, dental insurance, pension, life insurance, and income protection.
• Paid parental leave, wellbeing support, volunteering time, and access to discounts and rewards.
• Up to 20 Work from Anywhere days per year and relocation support for certain roles.
• AI-enabled tools support account research, prioritisation, customer interactions, and administrative work.