Customer Service Specialist with German

Location: Brasov, Romania

Company

hirify.global is part of the Freudenberg Group and provides a customer service environment focused on B2B order and delivery support.

What you will do

• Process and follow up on customer orders from acceptance through delivery.
• Handle customer requests, questions, and claims.
• Check product availability, prepare documents, and coordinate shipments.
• Prepare quotations and coordinate alternatives when needed.
• Maintain accurate master data and support process improvements.
• Identify daily issues and provide practical solutions.

Requirements

• University or college degree with relevant experience.
• Excellent German language skills required.
• Good knowledge of MS Office.
• Strong communication, teamwork, customer focus, and B2B customer service skills.
• Fact-driven analytical and problem-solving approach.

Nice to have

• Experience in a similar customer service or BPO role.
• Experience with SAP or CRM systems.

Culture & Benefits

• Full-time employment.
• Commitment to diversity and inclusion.
• Equal employment opportunities for applicants and associates.