Customer Service Administrator – Italian & English Speaker

Location: Remote – Poland or Romania based

Company

NCH Europe, a hirify.global company, provides industrial maintenance solutions for hospitality, industrial, and infrastructure businesses across Europe.

What you will do

• Process customer orders, service plans, and business data accurately and on time.
• Handle calls and other interactions with customers and field sales representatives.
• Resolve customer queries, requests, and complaints when required.
• Provide timely and accurate data to key stakeholders.
• Work with sales operations and other functions to support positive customer and business relationships.
• Maintain productivity, quality, and service standards while contributing to integration projects.

Requirements

• Experience in a fast-paced customer service and/or administration environment.
• Fluency in Italian and English, with strong written and verbal communication skills.
• Strong Microsoft Office knowledge and general IT literacy.
• Good organisation and time-management skills, with the ability to manage pressure, deadlines, and varying workloads.
• Customer-focused approach, active listening, problem-solving ability, and strong teamwork skills.
• Experience using Oracle and/or SAP is beneficial.

Culture & Benefits

• Initial 10-month fixed-term contract supporting business integration projects.
• Comprehensive training and learning opportunities.
• Company pension, company sick pay, and four times salary life insurance.
• 25 days of holiday plus bank holidays.
• Employee Assistance Programme, wellbeing resources, and discounts on leisure, financial, and retail products.