Manager of Customer Renewals (SaaS)

Location: Remote in the United States; employees may work from home or company-paid co-working spaces. Hiring is currently unavailable in Quebec Province, Northern Ireland, and Hawaii.

Salary: $129,500 base compensation plus a $45,325 commission target.

Company

hirify.global provides compensation intelligence through market data and AI-powered software, including the Ascent, JobNav, and Paycycle solutions.

What you will do

• Lead, coach, and develop Renewal Managers through one-on-ones, call reviews, deal reviews, onboarding, and performance plans.
• Own team performance against retention, renewal completion, and commercial revenue targets.
• Guide proactive renewal planning, cancellation and contraction risk management, escalations, negotiations, approvals, and booking documentation.
• Coach the team on multi-year SaaS agreements, pricing, contract duration, concessions, and payment terms.
• Maintain renewal forecasts and accurate Salesforce records while analyzing performance by representative, segment, and timing.
• Coordinate account strategies with Customer Success, Account Management, Finance, Legal, Deal Desk, and Operations, improving workflows and using automation and AI where appropriate.

Requirements

• 3+ years of experience in SaaS renewals, account management, customer success, or a related commercial role.
• Experience managing or formally leading a customer-facing team and developing talent.
• Track record of meeting retention or revenue goals and managing customer negotiations.
• Strong commercial judgment involving pricing, contract duration, concessions, and customer risk.
• Experience managing pipelines and forecasts, with proficiency in Salesforce or a comparable CRM.
• Strong communication, problem-solving, organization, and cross-functional coordination skills.

Nice to have

• Experience negotiating multi-year SaaS agreements.
• Experience improving renewal processes.

Culture & Benefits

• Remote-first work model with flexible home and co-working options and occasional in-person events.
• Flexible paid time off and 14 paid company holidays.
• Medical, dental, life, vision, and disability insurance, with coverage paid up to 100% by hirify.global.
• 401(k) program with an immediate fully vested company match, plus HSA and FSA options.
• Sixteen weeks of paid parental leave and supplemental health benefits.
• Learning and development programs, executive leadership access, employee resource groups, volunteer hours, and an annual remote-work stipend.