Customer Success Manager (Hospitality)

Location: Brisbane, QLD, Australia

Company

A global technology business helping restaurant and hospitality operators improve guest experiences and grow their businesses through customer-focused products.

What you will do

• Manage a portfolio of hospitality customers throughout deployment, training, adoption, and ongoing success.
• Monitor customer health, adoption, ROI, and retention revenue targets while identifying upsell opportunities.
• Develop success plans and become a trusted advisor to key stakeholders and executive sponsors.
• Analyze customer data and recommend actions to optimize revenue and business outcomes.
• Build expertise in the SevenRooms platform and provide technical and business solutions for product adoption and optimization.
• Collaborate with cross-functional teams to deliver high-quality products and customer experiences.

Requirements

• 4+ years of experience in Customer Success or Account Management.
• Excellent verbal and written communication skills.
• Ability to communicate, present, and influence effectively with stakeholders at all organizational levels, including executive and C-level audiences.
• Experience building and implementing internal communication systems and processes while managing multiple projects.
• Strong attention to detail combined with strategic thinking and an understanding of broader business objectives.
• Curiosity about customer business challenges and a problem-solving approach.

Culture & Benefits

• Work with a diverse, global customer success team.
• Collaborate with empathetic relationship builders, strategists, and product-focused colleagues.
• Support restaurant and hospitality operators through creative problem-solving, data, and product expertise.